Responsible Gaming

Responsible gaming at Speedau on speedaubet-au.com means treating gambling as entertainment, not a way to make money or solve financial problems. The purpose of this page is to help you make informed, conscious decisions about when, how, and how much you play, and to recognise early warning signs before gambling becomes harmful to you or those around you.

While Speedau operates under an offshore Curaçao framework and does not hold an Australian gambling licence, we still aim to support safer play through practical tools, clear information, and access to independent help resources. If at any time you feel that your gambling is no longer under control, our support team and the external organisations listed below are available to assist you.

Risk Awareness

Gambling can become problematic when it stops being an occasional leisure activity and starts to affect your finances, health, relationships, or work. Understanding the risks and recognising patterns early is essential to maintaining control.

Common signs of risky or problem gambling

• Preoccupation with gambling: Frequently thinking about the next game or bet, planning how to get money to gamble, or replaying past sessions in your mind.
• Increasing stakes and frequency: Gradually raising bet sizes, chasing larger wins, or gambling more often than you intended (daily or multiple times a day).
• Chasing losses: Trying to win back money you have already lost, believing that one more deposit or session will "fix" previous losses.
• Spending beyond your means: Using money needed for rent, bills, food, or other essentials, taking out loans, or using credit to continue gambling.
• Hiding behaviour: Lying to family or friends about how much time or money you spend gambling, deleting transaction histories, or using multiple devices to conceal activity.
• Emotional distress: Feeling anxious, guilty, irritable, or depressed because of gambling, but still continuing to play.
• Impact on daily life: Missing work or study, neglecting family or social obligations, or losing interest in hobbies and activities you previously enjoyed.

Self-assessment: quick check of your gambling behaviour

Ask yourself the following questions honestly. The more times you answer "yes", the higher the risk that gambling may be becoming a problem:

• Do you gamble with money that you really need for everyday living expenses or to pay debts?
• Have you tried to cut down or stop gambling but found it difficult or impossible?
• Do you often chase your losses by immediately trying to win back money you have lost?
• Have you lied to family, friends, or colleagues about how much time or money you spend gambling?
• Do you feel restless, irritable, or upset when you cannot gamble or when you think about stopping?
• Has gambling caused arguments at home, problems at work, or damaged important relationships?
• Have you borrowed money, sold belongings, or taken out credit in order to fund gambling?

If you recognise yourself in several of these statements, consider using the limits and self-exclusion tools described below and contacting a professional support service in Australia for confidential help.

Limits & Tools

Setting clear personal limits before you start playing is one of the most effective ways to keep gambling under control. Speedau provides configurable tools on speedaubet-au.com to help you manage your activity.

Deposit limits (daily, weekly, monthly)

1. Access your account: Log in to your player account on speedaubet-au.com and open the menu under "My Account" or "Profile".
2. Find the limits section: Go to "Responsible Gaming", "Limits" or a similarly named subsection (wording may vary slightly as the site is updated).
3. Select limit type: Choose the deposit limit you want to set:
   • Daily limit - maximum amount you can deposit in a 24-hour period.
   • Weekly limit - maximum amount across any 7-day period.
   • Monthly limit - maximum amount per calendar month.
4. Enter specific amounts: Type the maximum dollar amount you are prepared to spend, ensuring it is well within the portion of your income that you can afford to lose without affecting your essential living costs (for example: AU$50 per day, AU$150 per week, AU$300 per month). Confirm your choice.
5. Confirmation and changes: Once saved, the limit will apply automatically. Lowering limits should take effect as soon as practicable, while increasing limits may be subject to a cooling-off period. Check the on-site notice for applicable waiting times.

Time limits and session management

• Session timers: In the "Responsible Gaming" or "Preferences" area, you may enable a session reminder (for example, every 30, 60, or 120 minutes). When the selected time passes, a notification will appear on-screen summarising how long you have been playing.
• Daily time cap: Where available, you can set a maximum number of hours per day that you are allowed to be logged in or actively wagering. Once this cap is reached, you will be prompted to log out.
• Practical advice: Combine digital tools with personal rules, such as scheduling other activities, not gambling late at night, and never playing while under the influence of alcohol or drugs.

Short breaks ("Time-Out")

If you feel you need a brief pause to reassess your gambling, you can activate a short-term break, often called "Time-Out" or "Cooling-Off".

1. Open the Time-Out feature: After logging in to speedaubet-au.com, go to "My Account" > "Responsible Gaming" > "Time-Out" or "Take a Break".
2. Select the duration: Choose a specific period, typically:
   • 24 hours,
   • 48 hours, or
   • 72 hours (3 days).
3. Confirm your request: Read the summary of what Time-Out means (no deposits, no betting, and limited access to account functions during the chosen period) and click "Confirm" or "Activate".
4. Effect of Time-Out: You will be automatically logged out and will not be able to place bets until the Time-Out period expires. After expiry, access will usually be restored without further action from you.

Important note: These tools are provided as harm-minimisation measures but are not a substitute for professional help where a gambling problem exists. Because Speedau is an offshore operator, protections may not match Australian licensing standards, and you should also consider independent blocking tools and local support services.

Self-Exclusion

If you believe that gambling has become harmful or that you are at serious risk of developing an addiction, you should consider self-exclusion, which is a stronger and longer-term measure than a short Time-Out.

How to request self-exclusion on speedaubet-au.com

1. Log in (if safe to do so): Access your account on speedaubet-au.com. If you fear that logging in might trigger gambling, you may contact support directly using the details on the site instead.
2. Navigate to self-exclusion: Go to "My Account" and find the "Responsible Gaming" or "Self-Exclusion" section. In some layouts, this may appear under "Account Settings" or "Security".
3. Choose exclusion period: Select the duration that best reflects the seriousness of your situation. Typical options may include:
   • 6 months,
   • 1 year,
   • 2 - 5 years, or
   • Lifetime (permanent) exclusion.
4. Confirm your decision: Carefully read the description of the effects of self-exclusion. You may be asked to tick a confirmation box and click "Exclude Me" or "Confirm Self-Exclusion". In some cases, customer support may follow up by email to verify your request.
5. Contact support if needed: If you cannot find the self-exclusion function, use the on-site live chat (if available) or the general support contact on speedaubet-au.com and clearly state that you wish to self-exclude for a specific period.

Consequences of self-exclusion

• Access restrictions: Once self-exclusion is applied, you will not be able to log in to your Speedau account, place bets, or make deposits for the duration of the exclusion.
• Marketing communications: The operator should take reasonable steps not to send you promotional material related to gambling for the duration of the exclusion, to the extent technically feasible.
• Existing balance and withdrawals: Depending on the operator's internal policy, you may be able to request withdrawal of any remaining real-money balance after exclusion is activated. However, as Speedau operates offshore under a Curaçao framework and holds no Australian licence, procedures and protections are not subject to Australian consumer guarantees. You should therefore request withdrawal of any available funds before confirming a self-exclusion wherever possible.
• Irreversibility during the period: A self-exclusion period is generally intended to be binding and cannot be easily shortened or cancelled. Lifetime exclusions are usually treated as permanent and may require a strict review process if reactivation is ever considered.
• Limitations of protection: Self-exclusion applies only to the specific account and website(s) operated under the Speedau brand. Because domains may change and the operator is not regulated in Australia, you are strongly encouraged to also use independent national self-exclusion and blocking tools where available.

Regional compliance note (Australia): Under the Interactive Gambling Act 2001, many online casino-style services offered to Australians from offshore operators are prohibited, and players do not benefit from the same legal protections they would receive from licensed Australian providers. Self-exclusion with Speedau is a voluntary harm-minimisation measure and does not create enforceable consumer rights under Australian law. For stronger safeguards, use Australian national schemes and specialist counselling services listed below.

Support Resources

Professional, confidential support is available if you are worried about your gambling or someone else's. You are strongly encouraged to prioritise contact with Australian help services, as they operate within your local legal and health framework. You may also use international organisations and digital blocking tools to strengthen your self-protection.

Local support for players in Australia

• National Gambling Helpline (Australia)
  • Phone: 1800 858 858 (free call within Australia)
  • Website: gamblinghelponline.org.au
  • Services: 24/7 confidential telephone counselling, live webchat, email support, and self-help tools.
  • Languages: English, with access to interpreter services for many other languages on request.
• State and Territory Gambling Help Services (examples)
  • NSW Gambling Help - 1800 858 858, local programs and counselling; information via the national helpline and state websites.
  • Victoria: Gambler's Help - 1800 858 858 and local services, including financial counselling and community education.
  • Queensland, WA, SA, TAS, ACT, NT: access via 1800 858 858 and state health service directories.
• Mental health and crisis support
  • Lifeline Australia: 13 11 14 - 24/7 crisis support and suicide prevention (English, with interpreter options).
  • Beyond Blue: 1300 22 4636 - support for anxiety and depression, which may be associated with gambling harm.

These services operate independently from Speedau and are free or low-cost for Australian residents.

International support organisations

National self-exclusion schemes by country

• United Kingdom - GAMSTOP
  • Website: gamstop.co.uk
  • Free service enabling players to exclude themselves from all participating UK-licensed online gambling companies for periods from 6 months up to 5 years.
• Spain - RGIAJ (Registro General de Interdicciones de Acceso al Juego)
  • Website: Information via ordenacionjuego.es
  • National register allowing individuals to prohibit themselves from accessing licensed gambling services in Spain.
• Other jurisdictions
  • Many European countries, as well as some Canadian provinces and US states, maintain similar registers. Residents should consult their local gambling regulator's website for details.

Note for Australian residents: Australia is progressively implementing stronger identity and payment controls for legal wagering services, but offshore sites like Speedau are outside these schemes. You should therefore combine on-site tools with independent blocking and monitoring solutions.

Blocking and filtering applications

• Gamban
  • Website: gamban.com
  • Software that blocks access to thousands of gambling websites and apps across multiple devices.
• BetBlocker
  • Website: betblocker.org
  • Free application that lets you restrict your devices from accessing gambling content for chosen periods.
• Device and network controls
  • Use parental-control settings, DNS filtering, and browser add-ons to restrict access to gambling-related domains where possible.

Family and affected others support

• Australia: Gambling Help Online (for families and friends) - resources and counselling via gamblinghelponline.org.au.
• Family and friends groups through Gamblers Anonymous - information via gamblersanonymous.org.
• Confidentiality: All listed professional services treat your information with strict confidentiality, within the limits of local law (for example, duty of care in crisis situations).

Seeking professional help is a sign of strength. Combining counselling, financial advice, and digital controls offers a more robust path to recovery than relying on willpower alone.

Help for Family

Gambling problems rarely affect only the person who gambles. Family members, partners, and friends may experience stress, financial strain, and emotional harm. It is important that you also access support and learn how to respond constructively.

How to start a conversation

• Choose the right moment: Talk when both of you are calm, not immediately after a gambling session or during an argument about money.
• Use "I" statements: Describe how their gambling affects you and the family ("I feel worried when...") instead of blaming ("You always..."), which can cause defensiveness.
• Stay factual and specific: Mention concrete behaviours (missed bills, unexplained withdrawals, secrecy) rather than making general accusations.
• Offer support, not control: Emphasise that you are willing to help them seek professional assistance and use self-exclusion or blocking tools, but that they remain responsible for their choices.

Encouraging support and treatment

• Suggest calling the National Gambling Helpline (1800 858 858) together or using live chat on gamblinghelponline.org.au.
• Encourage them to speak with a psychologist, psychiatrist, or addiction counsellor experienced in gambling-related issues.
• Discuss using the responsible gaming tools on speedaubet-au.com, independent blocking apps (Gamban, BetBlocker), and where available, national self-exclusion schemes.
• Help them create a written plan covering debt management, access to money, and safe use of devices.

Support for you as a family member

• Family support groups and forums:
  • gamblinghelponline.org.au - information, forums, and chat for affected others in Australia.
  • International forums and chatrooms via gamblingtherapy.org - sections dedicated to family and friends.
  • Support meetings associated with Gamblers Anonymous (e.g. Gam-Anon in some countries) - see gamblersanonymous.org for local listings.
• Professional counselling: Consider individual counselling to help you cope with stress, set healthy boundaries, and manage the impact of someone else's gambling on your life.
• Financial guidance: Engage a financial counsellor to review debts, prioritise essential payments, and develop a realistic recovery plan.

Remember that you are not responsible for another person's gambling decisions. Protecting your own wellbeing and securing essential finances (for example, separating bank accounts where necessary) is an important and legitimate step.

Operator's Commitment

Speedau, operated via the offshore domain speedaubet-au.com under a Curaçao framework (master licence 1668/JAZ, as claimed by the operator), does not hold an Australian gambling licence and is not regulated under Australian consumer or gambling law. Nevertheless, the operator states that it aims to incorporate certain responsible gambling practices in line with general industry standards.

Internal risk monitoring and interventions

• Behavioural analysis: The operator may monitor gameplay patterns, including unusually high deposit frequencies, rapid increases in stakes, continuous play sessions without breaks, repeated failed deposit attempts, or frequent use of reversal features, to identify potential indicators of risky behaviour.
• Automated warnings: Where specific thresholds are met (for example, large cumulative losses within a short time or very long uninterrupted sessions), the platform may display on-screen reminders encouraging you to take a break, view your transaction history, or adjust your limits.
• Promotion restrictions: In certain cases, accounts associated with signs of problematic behaviour may receive fewer promotional communications or be excluded from specific bonus campaigns, as a precautionary measure.

When support may contact you

• Risk-based outreach: If internal monitoring suggests that your gambling patterns pose a significant risk of harm (for example, extreme losses over a short period or repeated attempts to circumvent limits), customer support may attempt to contact you using the registered email address or on-site messaging.
• Content of communication: Such contact may:
  • Provide information about responsible gambling tools and independent support services.
  • Suggest or apply additional limits, temporary account restrictions, or self-exclusion options.
  • Request clarification of unusual transactions where required by anti-fraud or anti-money-laundering procedures.
• Limitations of protection: Because Speedau is an offshore operator, these measures are discretionary and not supervised by Australian regulators. Player recourse in case of dispute, non-payment, or dissatisfaction with these procedures is limited, and no independent Alternative Dispute Resolution (ADR) provider is clearly specified in the available public information.

Important disclaimer: Nothing on this page creates or alters any legal obligation of Speedau under Australian law. The responsible gaming tools and practices described here are voluntary measures implemented by an offshore operator and should be complemented by independent protections and local professional help.

Updates

Responsible gambling standards and relevant legal frameworks, particularly in Australia, continue to evolve. Speedau may update this page to reflect:

• Changes in available responsible gaming tools on speedaubet-au.com (for example, new limit types or blocking options).
• Amendments to internal policies or procedures relating to risk monitoring and customer support.
• Updates in publicly available information about Australian support services, helplines, and self-exclusion schemes in other jurisdictions.

How you will be notified of changes

• Website notices: Material changes to the responsible gaming policy may be highlighted via banners or pop-up notifications when you next log in to speedaubet-au.com.
• E-mail communication: Where appropriate and where you have provided a valid email address, summaries of significant updates may be sent to you by email.
• Policy access: The current version of this responsible gaming page will always be available through the footer or help section of the website.

Last updated: 06 November 2026

Contact & Feedback

If you have questions about responsible gaming, wish to request assistance with limits or self-exclusion, or would like to provide feedback on the tools offered by Speedau on speedaubet-au.com, you may contact the operator's support team via the channels listed on the website.

• Responsible gaming support (general contact):
  • Please use the primary customer support email address and live chat published on speedaubet-au.com. When contacting support, clearly state that your request relates to "Responsible Gaming" so that it can be prioritised appropriately.
• Telephone: A dedicated responsible gaming phone line is not specified in the available information. Where a general customer support number is provided on the website, you may use it to request responsible gambling assistance.

Feedback and self-control request form

On speedaubet-au.com you may find a contact or feedback form (for example, under "Contact Us" or "Support"). You can use this form to:

• Request the setting, reduction, or clarification of deposit or time limits.
• Ask for a temporary Time-Out or long-term self-exclusion if you cannot access the relevant settings.
• Report concerns about your own gambling behaviour or that of someone using your device or payment method.
• Provide suggestions for improving responsible gaming tools and information.

When submitting a request, include your registered email address, username, a clear description of the assistance you require (for example, "self-exclude me for 12 months"), and any urgent safety concerns. Please note that because Speedau is an offshore operator without an Australian licence, response times, procedures, and available remedies are not overseen by Australian regulators. You should always consider contacting Australian support services (such as 1800 858 858) in parallel for independent advice.